Michael Tracey
Summary
Engineering leader with over 20 years of leadership experience scaling SaaS platforms and distributed teams. Expert in bridging the gap between technical strategy and business value, with a focus on cloud cost optimization, developer experience, and organizational growth. Proven track record of transforming engineering cultures and delivering high-availability systems in fast-paced environments.
Experience
Lead a 30-person organization spanning product engineering, platform infrastructure, data, ML, IT, and security — building the analytics platform that hotel owners, operators, and investors rely on to optimize revenue and maximize asset value. Accountable for technical strategy, product delivery, and the AI-driven infrastructure powering commercial decision-making across thousands of properties. Align engineering investment with company growth goals and the evolving demands of the hospitality intelligence market.
Directing engineering strategy and cross-functional execution for a high-velocity SaaS platform. Spearheaded the technical and cultural initiatives to successfully pass the company's first SOC2 audit, establishing robust security and compliance standards. Grew the Platform Engineering team that standardized infrastructure as code (IaC) and automated pipelines, freeing product teams to focus exclusively on business value. Own the engineering P&L, driving rigorous FinOps practices to slash cloud and database costs while securely scaling infrastructure for growth.
Maintained and grew high velocity product teams for a SaaS platform. Planned and executed backend and frontend groups to deliver value, while creating a new Platform team to standardize repetitive infrastructure and deployment tasks so teams can focus on differentiation and business logic. Managed budgeting and cost optimization of cloud spend.
Collaborated cross-platform growing multiple teams in Cloud Engineering and Data Operations. Led planning, execution, and strategy to achieve goals and spur creative growth within teams. Supervised abidance with multiple audit compliance frameworks in partnership with security. Procurement, data-centered cost optimization, and budgeting of cloud spend. Responsible for maintaining product SLAs and managing engineers across multiple time zones.
Maintained and extended cloud infrastructure for a SaaS learning platform in AWS and GCP. Configured and maintained shared services including Kubernetes, Kafka, RabbitMQ, and Cassandra. Enabled infrastructure agility utilizing Terraform to automate infrastructure as code. Provided cloud remediation and governance.
Supervised engineers' roadmap, workflow, and budget for a high volume e-commerce platform with over 120 million products. Responsible for system architecture, security, maintenance of servers and services, and optimized custom search capabilities.
Senior direction and day-to-day management of a company specializing in bespoke business software, including royalty management software for record labels, e-commerce sites, and non-profits. Managed cloud server resources for multiple clients.
Administered Unix/Linux servers, LAN/WAN network, routers, Checkpoint firewalls, and corporate VPNs for all US offices and manufacturing facilities. Managed developer staff and multiple data centers.
Provisioned, installed, and maintained IT server infrastructure for a regional newspaper. Developed methods for content publishing from multiple data sources including the AP wire, Oracle databases, and 3rd party content publishing engines.
System and network administration for an early non-profit dial-up ISP, with responsibilities for servers and network services distributed over a 12-county region.
Skills
- Leadership — Strategic Planning, Cloud Budgeting (FinOps), Audit Compliance, Cross-functional Team Leadership, Recruitment & Retention
- Cloud & Infrastructure — AWS, GCP, Azure, Kubernetes, Docker, Terraform, Linux Administration
- Data & Storage — Snowflake, MongoDB, Cassandra, PostgreSQL, MySQL, Redis, Elasticsearch, Solr, Kafka, RabbitMQ, Airbyte
- Languages — Go, Python, Java, PHP, JavaScript, Bash